Frequently Asked Questions
Everything you need to know about shopping with Eclipse Sample Sales
What is a sample sale?
A sample sale is a limited-time event where luxury and designer brands sell excess inventory, showroom samples, and past-season collections at deep discounts, often up to 80% off retail prices.
Are the items authentic?
Absolutely. At Eclipse Sample Sales, we partner directly with brands and authorized distributors to ensure that every single item sold on our platform is 100% authentic.
What is your return policy?
Due to the exclusive nature and high discounts of our events, all sales are final. We do not accept returns, exchanges, or price adjustments unless an item is received damaged or incorrect.
How long does shipping take?
Orders are typically processed within 3-5 business days. Once shipped, standard delivery takes 5-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
Can I change or cancel my order?
Because we process orders quickly to ensure fast delivery, we are unable to cancel or modify an order once it has been placed. Please double-check your shipping address and cart items before checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.